Privacy policy

Effective Date: 05-09-2024
Last Updated: 05-09-2024

 

1. Introduction


Welcome to Zanas. We care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data — especially when you shop with us or subscribe to our emails and SMS messages.

 

2. What Information We Collect


We collect personal data you provide directly to us, such as:

Contact details: Name, email address, phone number, billing and shipping address

Purchase information: Items ordered, order total, and payment method

Marketing preferences: Your choices regarding newsletters, SMS alerts, and personalized recommendations

Account data: If you create an account, we store your login credentials securely

Device data: IP address, browser type, and activity on our website

Cookies and tracking data: Behavior on-site, abandoned carts, etc.

 

3. How We Use Your Information


We use your personal data to:

Process and deliver your orders

Provide order updates via email or SMS

Send newsletters, product updates, and special offers (if you opt in)

Personalize your shopping experience

Improve website performance and marketing

Prevent fraud or unauthorized activity

 

4. Email and SMS Marketing


If you opt in, we may send you:

Promotional emails about sales, new arrivals, or exclusive discounts

SMS messages with timely offers, reminders, or order updates

You can unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails

Replying STOP to SMS messages

Contacting us at support@stargroup.al

We respect your preferences and process opt-out requests immediately.

 

5. Sharing Your Data


We do not sell your personal information. However, we may share data with:

Marketing platforms (e.g., email and SMS providers like Klaviyo, Mailchimp, SMSBump)

Payment providers (e.g., PayPal, Stripe, Shopify Payments)

Delivery services (e.g., courier companies for order fulfillment)

Analytics & advertising platforms (e.g., Meta, Google Analytics)

All partners are contractually required to protect your information in line with this Privacy Policy.

 

6. Your Rights


Depending on your location, you have the right to:

Access, correct, or delete your data

Object to certain data uses (e.g., direct marketing)

Withdraw your consent

Request a copy of your personal information

To exercise your rights, contact us at support@stargroup.al.

 

7. Data Retention


We keep your personal data for as long as necessary to provide our services and meet legal requirements (e.g., tax or fraud prevention).

 

8. Security


We implement secure systems and encryption to protect your personal data. While no system is 100% secure, we take every precaution to reduce risk.

 

9. Cookies & Tracking Technologies

We use cookies to improve site functionality, personalize content, and analyze traffic. You can manage preferences via our [Cookie Settings] or your browser.

For more info, see our [Cookie Policy].

 

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors.

 

11. Changes to This Policy

We may update this policy. If we make significant changes, we’ll notify you on this page and/or via email.

 

12. Contact Us

If you have any questions about this Privacy Policy, reach out to us:
📧 support@stargroup.al
📍 Zanas · Podgorica, b.b Cetinjski Put, Podgorica 81000, Montenegro, 81000 Podgorica, Montenegro

 

Welcome to DinoTech Ai ("we", "us", or "our"). We are committed to safeguarding your privacy and handling your personal information with transparency and integrity. This Privacy Policy explains how we collect, use, and protect your information when you interact with:

  • Zanas, our online retail store available at https://zanas.shop, and

  • DinoTech Ai, our virtual assistant system operating on Facebook Messenger and Instagram Messaging on behalf of Yamamay Montenegro and Carpisa Montenegro.

By using our website or chatbot services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information from you in two contexts:

  • a. When you use the Zanas online store

  • b. When you interact with the DinoTech Ai chatbot on Facebook or Instagram

a. Zanas Online Store

When you create an account, place an order, or participate in a promotion, we may collect:

  • Full Name

  • Billing and Shipping Address

  • Phone Number

  • Email Address

  • Payment Details (e.g., credit card information)

  • Purchase History

  • IP Address

  • Device and browser type

  • Cookies and usage behavior

b. DinoTech Ai Chatbot (Yamamay & Carpisa Virtual Assistants)

When you interact with our chatbot system, we may collect:

  • Your Facebook or Instagram User ID

  • Page ID (to determine brand: Yamamay or Carpisa)

  • Timestamp of messages

  • Message content (text, images, media)

  • Voluntarily shared images (used to identify products)

  • Device metadata shared by Meta Platforms (e.g., device type, IP, delivery status)

2. How We Use Your Information

We collect and use your information only for legitimate business purposes:

For Zanas:

  • To process and ship your orders

  • To send transactional communications (order confirmations, tracking)

  • To provide customer support

  • To personalize your shopping experience

  • To send marketing and promotional emails (if you opt-in)

  • To detect and prevent fraud

  • To comply with legal and tax obligations

For DinoTech Ai Chatbot:

  • To respond to your product inquiries and messages

  • To identify matching products based on your messages or uploaded images

  • To retrieve relevant results from our internal database

  • To temporarily store message data for follow-up assistance

  • To improve chatbot performance and matching accuracy

We do not use chatbot data for marketing unless you explicitly request product updates or offers.

3. Cookies and Tracking Technologies

The Zanas website uses cookies and other tracking technologies to:

  • Remember user preferences

  • Analyze traffic and performance

  • Personalize your browsing experience

You may disable cookies in your browser settings, but some features may not function properly as a result.

4. Data Retention

We retain your data only for as long as necessary:

  • Zanas store data is stored to fulfill orders, provide support, and comply with legal obligations (e.g., accounting).

  • Chatbot messages are stored temporarily (up to 5 calendar days) and then automatically deleted from our systems.

5. Data Security

We implement a combination of physical, technical, and organizational measures to protect your data, including:

  • Secure HTTPS communication

  • Firewalled servers with access control

  • Daily backups and purge routines

  • Encrypted payment processing (handled by trusted payment processors)

Despite these measures, no system is 100% secure. Use our services at your own risk.

6. Third-Party Services

We may share data with third-party services only where strictly necessary:

Service Purpose Data Shared
Meta (Facebook/Instagram) Chat message handling and routing User ID, message content
Zanas.shop Product search and order fulfillment Product names (no personal data)
Payment Providers (e.g., Stripe) Secure payment processing Payment details (encrypted & tokenized)
AI Matching Models Product matching (text/image input) Anonymized content only

We never sell or rent your personal data to third parties.

7. Children’s Privacy

Our services are intended for users aged 16 years and older. We do not knowingly collect personal information from minors. If we learn that we’ve collected data from a child under 16, we will promptly delete it.

8. Your Data Rights

You have the right to:

  • Request access to your personal data

  • Request correction of any incorrect or outdated information

  • Request deletion of your data

  • Withdraw consent at any time

To exercise these rights, email us at:
📧 marketing@stargroup.al

We will respond to requests within 30 days.

9. Marketing Communications

You may choose to opt-in to receive promotional emails from Zanas. You can unsubscribe at any time using the “unsubscribe” link in the email footer or by contacting us.

DinoTech Ai does not send marketing messages through the chatbot unless initiated by your request.

10. Legal Compliance

We may disclose your personal data if required to do so by law or in response to valid legal requests (e.g., subpoenas or court orders).

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The most current version will be posted on https://zanas.shop/privacy and will take effect immediately upon publication.

We encourage you to review this page periodically.

12. Contact Information

If you have any questions, concerns, or data requests, please contact us:

DinoTech Ai / Zanas Team
📧 Email: marketing@stargroup.al
🌐 Website: https://zanas.shop